This policy applies to domestic orders (United states).
This policy is designed to ensure that you are clearly aware of our shipping policies and procedures.
By ordering from this store, you agree to the policies contained herein.
All orders are shipped within 1-3 business days from the day you place your order and are delivered within 5 to 10 business days from the day you place your order. Once your order has shipped, you will receive a confirmation email with tracking information.
A. shipping costs:
We do not charge anything for shipping, whether the product is shipped within the country.
B. Domestic Transit, Processing, and Order Deadline:
Generally, domestic shipments are in transit for 3 days (Monday through Friday). Order cut-off time will be 12:00 PM Central European Time (Paris). Processing time for domestic orders is 1-3 business days (Monday through Friday).
C. Delivery conditions:
We use USPS to deliver the product.
D. Change of delivery address:
We cannot change the delivery address once it is in transit. If you need to change the delivery location of your order, please contact us within one day of placing your order at email@example.com or call us at +1 514-506-7148.
If you change your mind before you receive your order, we can accept cancellations at any time before the order is shipped. If an order has already been shipped, please refer to our refund policy.
F. Damaged Packages in Transit:
If you find that a package is damaged in transit, please reject the package from the courier if possible and contact our customer service department. If the package was delivered without you being present, please contact customer service: firstname.lastname@example.org or call us at +1 514-506-7148.
We will respond within 24 hours.
284 Saint-Georges street J6S 5X3, QC, CANADA
Phone: +1 406-321-8905
Customer service available:
Monday to Friday / 9am to 6pm.